By contracting with HouseWorks for house cleaning, our customers agree to the policies set forth below. Please feel free to contact HouseWorks with any additional questions.

Access to Your Home

HouseWorks does not hold client keys for liability reasons. We securely maintain alarm codes, garage codes, location of hidden keys, or information about unlocked doors that allow entrance on the day of the cleaning. Please discuss how access will be granted to your home with the office prior to your scheduled cleaning.

Payment

HouseWorks bills through Square® for secure and convenient transactions. Payments will be processed automatically on the day of the cleaning using the card on file. Clients will receive a receipt by email after each transaction. Please ensure your payment information is up to date in our system to avoid any delays.

If there are any issues with processing a payment, we will notify you promptly.

Please note: We do not accept cash or checks left for cleaners.

Pets

Please notify HouseWorks of the pets you own and of any pet-related instructions. If you need pet services, please contact the office to discuss specifics and to get a quote.

Damages

HouseWorks cleaners will carefully clean your home, but in the rare case that one of our cleaners damages or breaks something, we will pay to repair or replace the item up to a $500.00 limit. Any repair or replacement over $500.00 is to be covered under the homeowner’s insurance policy and is the client’s responsibility.

Food and Drink

HouseWorks cleaners provide their own food and drink while they work. However, please allow them to help themselves to water as needed.

Gratuity

Tipping your cleaner is not expected or customary. However, please feel free to offer gratuity if you choose to do so.